Ticket to Work Team


The Ticket to Work Team is made up of all the members of the local Ticket to Work Networks that are delivering great outcomes in their local communities. See Locations for a listing of those Networks.

Ticket to Work at National Disability Service

Michelle Wakeford is the National Ticket to Work Manager. Michelle has 20 years experience in developing, implementing, and researching innovative practices. She has been key in developing award winning partnerships and programs that support social and economic inclusion. Michelle has been a passionate advocate for opportunities and support for young people transitioning from school to employment. She has a particular focus on increasing expectations and opportunities of young people with disability through career and workforce development and inclusive and meaningful community participation.

Samantha Trent is the National Ticket to Work project officer. Samantha has over 6 years’ experience working within the Disability Employment Service sector, in which she developed an interest in making a difference in the lives of others. Working with the Disability Employment Services area has given Samantha experience in working within the local area and liaising with parents and discussing post school options. Samantha was part of the original Ticket to Work pilot project in 2012, which has given her the knowledge to support other Ticket to Work networks.

Kerrie Langford National Employment Manager, National Disability Services.  Kerrie has over 30 years’ experience working in the not-for profit sector in direct service, policy development, senior management and executive roles.  Prior to joining National Disability Services in 2013, she was the CEO of a leading Disability Employment Service for over 10 years.  In her current role with NDS, Kerrie has oversight of the disability employment services portfolio including Disability Employment Services, Australian Disability Enterprises, Social Enterprises, transition to work programs including Ticket to Work and the interface with the National Disability Insurance Scheme.

Amy Scott is the Partnerships & Development Coordinator. Amy has several years’ experience managing operations and coordinating programs across the education and not-for-profit sectors, in the UK and Australia.  Most recently Amy was the Operations Manager of a national Recovery College for a large community mental health provider, where co-design and co-production was at the heart of all service design. She has worked extensively developing programs that support people experiencing mental health distress (and their families and carers), which included programs to assist the understanding of and transition to the National Disability Insurance Scheme (NDIS). Amy firmly believes that everyone has a right to employment if they would like to and thinks it can form a celebrated part of our identity.

Gaelen Williams is the Coordinator, Customised Employment  Projects. Over the last 10 years in the NFP, Training and Disability Employment sectors holding roles as Trainer & Assessor, Careers & Employment Advisor, DES Regional Manager and Project Officer. Gaelen has designed, developed and delivered training and mentoring sessions around the Customised Employment approach and Discovery process for disability providers, local area coordinators, school representatives, families and for people with disabilities.  His passion and motivation is helping individuals with barriers to achieve their full potential with the goal of breaking the cycle of unemployment and to motivate disability providers to think outside the box when assisting participants to secure, sustainable and meaningful employment.

Dr William Crisp is a qualified social worker who has worked in the disability sector since 1995.  William’s strength lie in his lived experience of disability, extensive professional experience in the disability sector and his educational qualifications.  William has vast experience supporting people with disability to access the community. From 2013-2018 he has developed advanced research skills through completing a PhD at the Living with Disability Research Centre at La Trobe University.